Terms & Conditions
- If your product is collected for repair, it will take 1-2 business days for it to be repaired. It could take longer depending on delays on parts approval and/or parts procurement.
- If product requires a component replacement, component cost will be an additional charge. Our repair team will contact you exclusively to take your kind approval.
- In case the Product is given with “No Power” or “No Display” or “completely non-functional”, only post our thorough check-up, we will be able to revert with exact diagnosis and list of components gone bad. We follow a decision tree approach to repair the problem, thus it could be quite possible that we may call you more than once to seek a revised approval of additional components.
- The repair/workmanship warranty stands for 15 days, subject to the product is not treated/opened/managed by any other vendor, post our last repair. Replaced Parts warranty is separate as per the warranty on each part.
- In any physically damaged gadget or gadget with identified hardware damages, it is quite possible that any part which is intermittently working can potentially completely stop functioning, while we are in the process of diagnosing and resolving the reported issue/s. In such scenario, VDALPH will not be held liable for returning the product in the exact (pre-received) partial working condition, should the customer deny further repair and resolution by the VDALPH technical team.
- VDALPH charges Rs 200/- if either the customer declines our service or denies us to pick up the equipment to bring to the lab.
- In case we charge the complete service charge ( for example: Rs 1200) and the customer product is brought to VDALPH Repair Lab and the customer denies/does not approve additional repair charges, no refund of any kind is entertained.
- In case customer has provided the approval, and we are unable to source the part or not being able to repair, we return the gadget with a minimum Rs 200 deducted from the total as basic workmanship charges.
- VDALPH does not guarantee data loss and 100% data recovery. Data Back-up is a separate paid service offered by VDALPH, should you/customer desire to take on the service, it will be billed additionally. However for small volume of data (< 4GB) we do it for free. While, doing a free data back-up VDALPH does not encourage backup of music / Video files during its OS reinstallation or any other repair process.
- The customer fully indemnifies VDALPH for any or all software/licenses validity/originality that the customer has on its equipment/device. VDALPH does not participate or promote piracy of any kind.
- VDALPH advices all it’s customers to retain original Licenses for any or all application Software’s/licenses that are pre-installed on the product. VDALPH is not responsible for any loss of installed application software during the process of repair.
- Hardware replacement rights are solely and exclusively held with VDALPH to install new or refurbished parts.
- Parts warranty is provided by the part manufacturer.
- VDALPH is not liable for any instance of pre-installed pirated software.
- Hardware replacement is not included in the service plan.
- The start date/end date – mentioned in the invoice, defines the customer service period.
- All hardware repairs will be carried-out in VDALPH Repair Lab.
- In case of loss or theft VDALPH will not be responsible for any data related issue. However, VDALPH will provide similar device or cost (cost of that product at that time) final decision will be of VDALPH.
- Please note that while collecting the invoice ensure the request ID / invoice id is mentioned at all times
In case of any support, complaint, feedback please mail feedback@vdalph.com